Depending on your email client, your password reset can be sent to spam or to a category tab.

Here are a few tips to help locate or increase deliverability of your password reset:

• Search your inbox for an email from [email protected]. 
• Check your spam or category tabs.
  • Gmail: Password resets may be sent to the Promotions tab.
  • Microsoft Outlook Mail: Password resets may be sent to the Focused tab.
• Save [email protected] as a contact in your address book then request another password reset here.