Depending on your email client, your password reset can be sent to spam or to a category tab. Here are a few tips to help locate or increase deliverability of your password reset: 

Search your inbox for an email from [email protected].  

Check your spam or category tabs: 

Gmail: Password resets may be sent to the Promotions tab. 

Outlook: Password resets may be sent to the Focused tab. 

Save [email protected] as a contact in your address book then request another password by visiting the Empower Walk + 5K Run Home Page, click Login on the Top Right and select ‘Need Help Logging In’.